SERVICE RATES AND TERMS
Note that the rates listed below are for labor only
and are provided to give customers a general guide as to what repair
costs may be. Physical inspection of a machine/job is usually
required in order to provide an accurate estimate of repair costs.
Our hourly rates and services are usually more competitive than
those provided by
BestBuy's Geek Squad. Please note that extensive virus
infestation or machine failure oftentimes requires the machine to be
taken in for repair and brought back to the customer's site...
understand that this is to provide the fastest turn-around.
Please remember to have your media (disk, CD
or DVD ROM) and
authorization license (CD key) for all software packages that require
one. If you have lost your media, we CANNOT supply operating
systems (Windows, MacOS) nor
applications (Word, Excel, Quicken, etc.) free-of-charge without a valid proof of license located on your
PC, included with your media, or otherwise furnished!
We are not responsible for loss of data nor applications.
Situations such as hard drive failure, virus infection, loss of
password or licensing information, and digital-rights management (DRM)
issues all can contribute to loss of data. Although we will make
every possible effort to secure and protect your data during the
repair process, it is the customer's responsibility to backup their
data regularly. Music and other
entertainment-oriented files will be transferred at our discretion,
on a case-by-case basis.
We are not responsible for content nor
applications that provide content via illegal means. The
practice of sharing files via Bearshare, BitTorrent, Kazaa, and
other programs opens you up to issues of copyright infringement,
identity theft, and the spreading of malicious (and sometimes
illegal) content across the internet. We at NJComputerGuys
respect your privacy, but we reserve the right to disable or remove
any file sharing program, at our discretion. It is the
customer's responsibility to handle legal issues arising from file
sharing on the internet, including copyright infringement.
Note that all repairs are done on a "best
effort" basis. In certain cases (hardware failure, water
damage, mishandling, age and availability of parts) repair may not
be possible and may reduce the functionality of an already failing
device or component. There is risk of data loss or device
failure during any repair, in any situation. The simple
act of transport may render an already failing device inoperable.
We assume no responsibility for accidental or consequential damages.
CARRY-IN (YOU BRING IT TO US)
$ 60.00 hour
Data Transfer and O/S Reinstall (with factory disks)
ON SITE (WE COME TO YOU/PICK IT UP)
$ 20.00 (non-refundable)
$ 110.00 hour
If diagnostic determines a machine cannot be effectively repaired on-site,
it will be suggested that we take the unit in to provide quicker